Silence might be your best communication strategy. Maintain your relationships, focus and credibility by shutting up. Here are three reasons why.
While your team typically listens for your words of wisdom and direction, here are three reasons to keep silent:
1. Maintain relationships. Even though talk is cheap,you can't buy it back. Holding your tongue allows you to ensure the words you eventually speak are constructive and not emotionally charged.Keeping silent until you can select the right words (and the right tone)reduces regret on your part and resistance by the other party. Your goal as a leader is to build people up, not break them down. Proverbs 11:17 says, "Your kindness will reward you, but your cruelty will destroy you." So the choice is yours. You can speak your piece orhold your peace.
2. Maintain focus. In today's open-forum, unfiltered world, just because we can say something doesn't mean we should. Your silence might make a big statement, a statement of staying focused on what really matters. If your team's discussion is moving along toward its objective, don't derail it. Resist "majoring on the minors" by commenting on details or rumors that add no value. This goes for all communication forums from in person meetings to social media.
3. Maintain credibility. You lead in a fish bowl. Your team is always watching you, whether you like it or not. Unless you know all the facts, speaking up too quickly can put your credibility at risk. Also, words directed at one person on a team setting are essentially directed to your entire team, so a negative comment or sarcastic reply isfelt by your entire team. This hurts them and hurts your leadership credibility.
A leader's ears are more powerful than his mouth. Set the right example for your team by using your words and your silence wisely. Know when to speak up or shut up.